Get in Touch With Us
This page explains how to reach the editorial team at Non Gamstop Casinos, what we can realistically help with, and what we cannot. We research and compare casinos not on GamStop for UK readers — particularly how quickly and how much they pay out — so most of the messages we receive are about payout terms, withdrawal limits, bonus wagering or a factual correction to something we have published.
One thing to be clear about before you write: we are an independent publisher, not a casino, not a payment processor and not a regulator. We do not hold accounts, process withdrawals or have access to any operator's systems. If your money is sitting with a casino, we cannot move it. What we can do is explain the terms you are dealing with and point you towards the right complaints route.
How to get in touch
Email is the only channel we operate, and it reaches the editorial inbox directly. Write to us at [email protected]. We aim to reply within two working days. Replies come from a person who has read your message, not an autoresponder.
Messages are more useful to us — and get a better answer — when they include a few specifics:
- The page you are referring to, if your message is about something we have published.
- The operator's name, exactly as it appears on the site.
- The relevant date, in UK format (for example, 14/03/2026), if you are flagging that an offer or term has changed.
- What you have already checked — the terms page, the cashier, a support chat transcript. It saves us repeating work you have done.
Please do not send us account numbers, card details, passwords, or copies of identity documents. We have no need for them and no use for them.
How we fund this site
Some of the links on Non Gamstop Casinos are commercial. If a reader follows one and opens an account, the publisher may earn a commission from the operator. That arrangement does not buy a position in our rankings, does not change a rating, and does not stop us writing about a casino's weaknesses. If you think a specific piece of coverage reads as though it does, say so in an email — that is exactly the kind of message we want.
What readers most often ask us about
Payout terms on the casinos we list
Our main subject is the highest payout casinos not on GamStop, and most enquiries concern the mechanics behind that phrase. The things that actually determine what reaches your bank account are withdrawal limits (daily, weekly and monthly caps), bonus cashout limits, wagering requirements, and how long verification takes. We are happy to explain how those interact. We will not estimate what you are likely to win, and we do not publish tested withdrawal speeds — advertised processing times are the operator's claim, not our measurement.
Bonus offers and their conditions
Headline percentages are the most misread numbers in this industry. Below are three of the offers we cover most often, with the kind of detail we can help you interpret. Terms are set by the operator and change without notice — always read the current bonus page before depositing.
Betmica
Betmica sits at the top of our list, rated 10.0 editorially, largely because its advertised welcome offer — 570% up to £5,700 plus 270 free spins — is quoted in pounds and structured around a large matched balance rather than a token credit. That matters for UK readers, because a GBP-denominated offer removes the conversion spread you pay when a bonus is advertised in euros. Readers write to us asking whether the full £5,700 is reachable: in practice a figure that size assumes deposits far larger than most people make, and the bonus funds carry wagering before any of it converts to withdrawable cash. That is the honest limitation — the ceiling is a maximum, not an expectation, and a very large match usually comes with correspondingly large playthrough. Check the wagering multiple, the maximum bet allowed while a bonus is active, and the expiry window before you commit.
Kikibet
Kikibet, rated 9.9, is on the page for a similar reason — a 350% match up to £5,555 with 300 free spins, again priced in sterling. The lower match percentage against a comparable cap tends to mean a less aggressive deposit requirement to get meaningful value, which suits readers depositing modest amounts. Free spins are the part people misjudge: spin winnings are almost always credited as bonus funds with their own wagering and often their own cashout cap, so 300 spins is not 300 spins of withdrawable money. We can explain how those caps are typically worded; we cannot confirm a specific figure we have not verified on the operator's current terms page.
Betninja
Betninja, also rated 9.9, takes the opposite approach: a flat £1,000 bonus and 100 free spins for all new players, with no percentage headline. Readers who dislike chasing a match to unlock value tend to find a fixed figure easier to plan against, and the offer is stated in pounds. The limitation is scale — if you are comparing purely on advertised maximums, this sits well below the others here, and "all new players" still means standard eligibility, minimum deposit and wagering conditions apply. It is a simpler offer, not a looser one.
How the offers compare at a glance
This table reproduces only the advertised headline figures and our editorial ratings. Ratings are our own assessment, not customer review scores.
| Casino | Advertised welcome offer | Currency quoted | Editorial rating |
|---|---|---|---|
| Betmica | 570% up to £5,700 + 270 free spins | GBP | 10.0 |
| Kikibet | 350% up to £5,555 + 300 free spins | GBP | 9.9 |
| Betninja | £1,000 bonus + 100 free spins | GBP | 9.9 |
| WinnerIsland | Up to €1,000 + 100 free spins | EUR | 9.9 |
| Zombillion | 250% up to £4,000 + 200 free spins | GBP | 9.8 |
| Smash Casino | 600% up to €10,000 slots package | EUR | 9.8 |
| Nightluck | 805% up to €6,400 + 280 free spins | EUR | 9.6 |
| CoinPoker | 150% up to $2,000 | USD | 9.6 |
| Rivo | 1000% up to €10,000 + 25% cashback | EUR | 9.6 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | GBP | 9.6 |
The full write-ups sit on our ranked list of non GamStop casinos.
Deposits, withdrawals and what they cost
We field a lot of questions about money movement, so here is the general shape of it. Minimum deposits at offshore sites commonly start around £10 to £20, and a welcome bonus usually sets its own qualifying minimum that can be higher than the cashier minimum — if you deposit below it, the bonus simply does not attach.
- Debit cards — the default for most UK players. Credit cards are banned for gambling in Great Britain, and some UK banks decline gambling transactions to sites without a Gambling Commission licence. A decline is a bank decision, not something we or the casino can override.
- Bank transfer — usually the slowest route in both directions, often several working days, and sometimes the only option above a certain withdrawal size.
- E-wallets — typically the quickest payout method where offered. PayPal is rarely available at casinos outside the UK licensing system; do not assume it works, check the cashier before depositing.
- Prepaid vouchers such as Paysafecard — useful for depositing, but they generally cannot receive a withdrawal, so you will need a second method for payouts.
- Cryptocurrency — offered by some operators, including CoinPoker. Fast in principle, but you carry the exchange spread and price movement, and it does not suit anyone who wants a straightforward sterling trail.
Two costs catch people out. The first is currency conversion: where an account is denominated in euros or dollars, your bank or card issuer applies its own rate and often a non-sterling fee on top, on the way in and on the way out. The second is verification timing. KYC identity checks, and source-of-funds checks on larger sums, are requested at withdrawal rather than at signup at many sites, which is why a payout that was advertised as same-day can sit for days. Completing verification early is the single most effective thing you can do to avoid that.
Games and sports questions
We cover slots — including progressive jackpots and how volatility and RTP shape the swing of a session — as well as live dealer rooms with blackjack, roulette and baccarat, and the mobile versions of all of it. Game contribution to wagering differs sharply between them: slots typically count in full, while table and live games often count at a reduced rate or not at all, which is why a bonus cleared on roulette can take far longer than the headline suggests. Several of the operators listed here also run a sportsbook alongside the casino, usually on a shared wallet, with pre-match and in-play markets, accumulators, bet builders, cash-out and esports. Sports free bets work differently from casino bonuses: they normally carry minimum qualifying odds, commonly around 1.50 to 2.00 in decimal terms, and the stake is not returned with the winnings. Ask us about the distinction and we will explain it; ask us which selection to back and we will not.
Where we can help and where we cannot
| We can | We cannot |
|---|---|
| Explain wagering, cashout caps and withdrawal limits | Release, chase or speed up a withdrawal |
| Correct or update something we have published | Open, close or recover a casino account |
| Point you to the right complaints route | Rule on a dispute or act as an adjudicator |
| Clarify how a payment method generally works | Confirm a method is live at a given site without checking |
| Flag where an advertised term looks inconsistent | Predict winnings, payouts or outcomes |
If you have a dispute with a casino
Take it in order, and keep records at every stage:
- Raise it with the operator's own support team in writing and save the transcript.
- Escalate through the casino's formal complaints procedure — licensed sites are required to publish one, usually in the terms or help section.
- If it remains unresolved, take it to the alternative dispute resolution body named in the licensing footer. For a Curaçao-licensed site that means the Curaçao authority or the operator's named ADR provider.
Be realistic about what that achieves. A casino licensed offshore is not overseen by the UK Gambling Commission, so the Commission cannot investigate your complaint and you do not have access to the UK's licensed-operator protections. That is the core trade-off of playing outside the GB system, and it is worth understanding before you deposit rather than after.
Who can contact us, and who this site is for
Non Gamstop Casinos is written for adults aged 18 and over. We do not correspond with anyone under 18 and we will not discuss accounts or offers with them.
GamStop is the free self-exclusion scheme covering operators licensed by the UK Gambling Commission in Great Britain. Registering blocks your access to those sites for a chosen period of six months, one year or five years, and it cannot be lifted early — after a minimum exclusion period you must actively contact GamStop to reactivate, and there is a cooling-off delay. The casinos we cover hold overseas licences, most commonly from Curaçao, and are outside the scheme, which is why they remain reachable. Accepting British customers is not the same thing as being authorised by the UK regulator to serve them, and we are careful to keep that distinction clear in our coverage.
If you are self-excluded, please do not email us for help finding a way around it. If gambling has stopped being something you control, free and confidential support is available from GamCare on 0808 8020 133, 24 hours a day, or through the National Gambling Helpline. Blocking software such as Gamban or BetBlocker, alongside bank-level gambling blocks, deposit limits and loss limits, gives you practical tools beyond self-exclusion itself.
Corrections and how we research
Everything we publish is desk research: operator terms pages, licensing registers, regulator publications and software provider information. We do not deposit, play or withdraw at the casinos we cover, so nothing here is presented as a tested result. Advertised payout speeds are reported as advertised. Our ratings are editorial judgements about transparency, terms and payout conditions, not aggregated customer scores.
Offers and terms on this page were checked on 26/09/2026. Operators change them frequently and without notice. If you find a figure that no longer matches what the casino publishes, tell us — a link and a date is enough, and we will review it and amend the page. Reader corrections are one of the more reliable ways we catch changes early.
Whatever you are writing about, email [email protected] and we will take a proper look at it.
Editorial contact: Lauren Payne, Non Gamstop Casinos.